Follow a case
Every case sits in the portal in real time: where it stands, what has been sent, what the debtor has replied, and what happens next. You should not have to ring for a status.
How to do it
- The portal → Cases → open the case.
- The timeline shows every letter, every call and every payment.
More in collection cases
Not the answer you needed?
Support cases are raised inside the portal under Support — the case then hangs on your account, and we can see what you are writing about. Reply within 2 hours on working days.
If you cannot log in, the telephone is the way in.