When do we get the money?
The day after the debtor has paid. The payment is reconciled and booked automatically, and the payout is on its way — you do not have to ask for it.
Not the answer you needed?
Support cases are raised inside the portal under Support — the case then hangs on your account, and we can see what you are writing about. Reply within 2 hours on working days.
If you cannot log in, the telephone is the way in.