Account & subscription
Plans, cancellation, access and the technical hooks — API, data export and SSO.
4 topicsChange plan
All four plans include both collection and invoicing. You can change level whenever you like — it is usually the success fee and the payment fee that decide when it pays off to move up.
Cancel the subscription
There is no lock-in, and the notice period is one day. Cases already under way run to completion on the terms they were opened under.
API, data exports and SSO
The API and data exports to your BI tool, as well as SSO and role management across the organisation, are included from Advanced and set up together with you.
Forgotten password
Ask for a new one on the login page — the link is sent to the email address the account was created with. If you have lost access to the mailbox itself, you will have to ring us: that is not something we can settle through a form.
Did you not find the answer? Then we handle it.
Support cases are raised inside the portal, under Support. The case then hangs on your account — we can see the invoice, the integration or the collection case you are writing about, and you can follow the reply in the same place.
If you cannot log in, the telephone is the way in — it is open during opening hours.