Reminders
The reminder run: when reminders go out, by which route, and what happens when the customer objects.
4 topicsSet up the reminder flow
You decide when reminders go out, and by which route — email, SMS, letter or EAN. After that the flow runs by itself from the day the invoice falls due.
Send reminders on the customer’s whole balance instead of one invoice
Reminders issued on the basis of the customer balance are included from Pro. The customer then receives one letter covering everything she owes — not five letters about five invoices.
Send a reminder as a physical letter
We print and post it for DKK 25 each. It can be added part-way through a flow — even if everything else has gone by email.
The customer disputes the claim — stop the reminders
An objection halts the flow while a lawyer reviews it. No further reminders are sent on top of a dispute — neither by us nor by the automation.
Did you not find the answer? Then we handle it.
Support cases are raised inside the portal, under Support. The case then hangs on your account — we can see the invoice, the integration or the collection case you are writing about, and you can follow the reply in the same place.
If you cannot log in, the telephone is the way in — it is open during opening hours.